General concert information

On this page you will find frequently asked questions about your visit at Muziekgebouw Eindhoven.

Opening hours Box Office


The Ticket Office is open Monday-Saturday 1:00 PM - 5:00 PM and one hour prior to a concert.

Where can I find the Box Office?


Our Box Office is situated on the ground floor in the Heuvel shopping mall, in between our public entrance and grand café/restaurant Meneer Frits.

I have a question about my tickets


For ticket, discount and refund questions, please go to this page.

What time do the doors to the hall open?


The doors to the hall usually open 30 minutes (Main Hall) or 15 minutes (Small Hall) prior to the concert - times are subject to change. With pop concerts, this also depends on the sound check.

Am I allowed to take pictures during a concert?


It is not allowed to make professional photo, film, video or audio recordings during the concerts. If the artist does not object, you may make recordings with a mobile phone, without light/flash. We ask that you do not disturb other visitors while doing so.

Can I bring my own snacks and drinks?


It's not allowed to bring your own snacks and drinks to our concerts.

Drinks included


When a drink is included in your ticket for pop, jazz, and world music concerts, you receive a token for a drink after your ticket has been scanned. For concerts without an intermission, you may redeem the token before or after the concert.

For all classical concerts, a refreshment during intermission is automatically included in your ticket. To minimize waiting time at the bar during these concerts, the drinks are already prepared for you in our foyers. If you can't find your favorite drink there, our bar staff will be happy to get it for you!

For safety reasons, it is not allowed to bring glassware/dishes into the halls. If you haven't finished your drink before the concert starts or during the intermission and you would like to bring it into the hall, you can get a hardcover plastic cup at one of our bars. At concerts and festivals with free choice of place, drinks are only served in hardcover plastic cups, and these cups are always allowed inside the hall.

Hoe laat sluit de bar?

De bars in de foyers sluiten 10 minuten voor aanvang van het concert. Tijdens de pauze en na afloop van het concert geniet u natuurlijk van een lekker drankje. 

Late arrivals


Unfortunately, late arrivals cannot always be admitted to the concert. The center of Eindhoven is particularly busy on Friday evenings (shops are open until 21h00) and on Sundays. PLease take this into account when planning your visit.

How do I travel sustainably to Muziekgebouw Eindhoven?


We are becoming more sustainable at Muziekgebouw Eindhoven. We also hope that you, as our visitor, want to contribute to this. That's why we would like to ask you to travel sustainably. And it's not difficult at all. For example, come by train, as Eindhoven Central Station is within walking distance, and trains also run after the concert. Or come by bike and park it for free at the Heuvelgalerie bicycle parking. Check the opening hours ov the free bicycle parking here. By traveling sustainably, you will help us raise the level of sustainability.

More information about our accessibility

What time does the parking at the Heuvel shopping mall close?


The closest car park of is under shopping centre Heuvel and is open 24/7.

You can also use Q-Park Kennedyplein. This parking is also open 24/7. 

Standing and seating


Some concerts have seated as well as standig places available. A section with standing places will be created in front of the stage. Please note that reservations for a specific seat cannot be made in a situation like this. This means that we cannot guarantee seats beforehand. If you want to be sure of a seat, we advise you to arrive on time.

I would like to suprise someone during a concert, is that possible?


The content of a concert is entirely up to the artist. Since we have no input in this, we cannot consider this request.

I have tickets for a rescheduled concert


When a concert is rescheduled, ticket buyers will receive an email with the new date. This email will also state what alternatives will be offered if you are unable to attend at the new date. If we do not receive a response to this email within two weeks, your tickets will be automatically converted to the new concert date. Tickets stating the old date remain valid for the new concert date.

Do you still have questions about your tickets? Please contact tickets@mgehv.nl.

Accessability


Our aim is to make your visit as comfortable as possible. Below we give answers to frequently asked questions about accessability. If you still have any questions, please contact the box office at tickets@mgehv.nl or call 040 2655600.

Wheelchairs & service dogs


Muziekgebouw Eindhoven is easily accessible for people with disabilities. If you want to use the special seats for wheelchair users or bring a service dog, you can only buy tickets by phone or at the counter. This way we can ensure that you get the most optimal seats. If you use an order form, please clearly indicate that you want a wheelchair seat or a seat with a service dog. Please mention the type of wheelchair for proper placement. The wheelchair seats are indicated on the seating plan.

Upon arrival, if desired, we also provide personal assistance. There is also a wheelchair available that can be prepared at the wardrobe. There are two wheelchair lifts that provide access to the halls and wheelchair-accessible toilets on all floors.

I have difficulty walking. What is the best way for me to reach Muziekgebouw Eindhoven?


If you arrive by car and want to park as close as possible to the entrance of Muziekgebouw Eindhoven, it is best to park as close as possible to the entrance of Holland Casino in the Heuvel garage. With the elevator, you will arrive almost directly in front of the entrance of Muziekgebouw Eindhoven. If you are dropped off by car, the nearest location is Vestdijk at the entrance of the Heuvel shopping center.

Auditive & visual support


Our concert halls are equipped with a Sennheiser loop system. Headphones are available at the wardrobe, as well as induction loops for wearers of hearing aids. Currently, it is not yet possible to use the hearing-impaired system with a hearing aid with Wi-Fi or Bluetooth connection. We also have a few reading lamps available for loan at the wardrobe. Booster seats are available for children (free to borrow, subject to availability).

Do you sell hearing protection?


At amplified concerts, we naturally do not exceed the maximum permitted number of decibels. However, it is advisable to protect your hearing well. This way you can always enjoy the most beautiful music. That's why you can buy a set of earplugs at our larger bars.

Terms and conditions VSCD


Muziekgebouw Eindhoven is part of the Association of Theater and Concertgebouw Directors in the Netherlands. Muziekgebouw Eindhoven adheres to the conditions for liability applicable to concert halls. You can find the conditions here.

Hidden Disabilities Sunflower


Not all disabilities are directly visible; some are hidden and not immeditaley recognisable. Be visible when you choose to be. Wearing a Hidden Disabilities Sunflower lets our staff know discretely that you might need some support, help or some extra time. The sunflower is available for free at the box office.