General concert information

On this page you will find frequently asked questions about your visit at Muziekgebouw Eindhoven.

Opening hours Box Office

The Ticket Office is open Monday-Saturday 1:00 PM - 5:00 PM and one hour prior to a concert.

Where can I find the Box Office?

Our Box Office is situated on the ground floor in the Heuvel shopping mall, in between our public entrance and M by Muziekgebouw Eindhoven.

I have a question about my tickets

For ticket, discount and refund questions, please go to this page.

What time do the doors to the hall open?

The doors to the hall usually open 30 minutes (Hertog Jan Hall) or 15 minutes (Small Hall) prior to the concert - times are subject to change. With pop concerts, this also depends on the sound check.

Am I allowed to take pictures during a concert?

It is not allowed to make professional photo, film, video or audio recordings during the concerts. If the artist does not object, you may make recordings with a mobile phone, without light/flash. We ask that you do not disturb other visitors while doing so.

Can I bring my own snacks and drinks?

It's not allowed to bring your own snacks and drinks to our concerts.

Drinks included

When a drink is included in your ticket for pop, jazz, and world music concerts, you receive a token for a drink after your ticket has been scanned. For concerts without an intermission, you may redeem the token before or after the concert.

For all classical concerts, a refreshment during intermission is automatically included in your ticket. To minimize waiting time at the bar during these concerts, the drinks are already prepared for you in our foyers. If you can't find your favorite drink there, our bar staff will be happy to get it for you!

For safety reasons, it is not allowed to bring glassware/dishes into the halls. If you haven't finished your drink before the concert starts or during the intermission and you would like to bring it into the hall, you can get a hardcover plastic cup at one of our bars. At concerts and festivals with free choice of place, drinks are only served in hardcover plastic cups, and these cups are always allowed inside the hall.

What time does the bar close?

The bars in the foyers close 10 minutes before the start of the concert. During the intermission and after the concert, you can of course enjoy a nice drink.

Where can I hang my coat?

There is a free cloakroom in the City Foyer. It is supervised until after the concert.

I'm late for my concert

Unfortunately, guests who arrive late may not always be admitted to the concert. The city center of Eindhoven is particularly busy on Friday evenings (shops are open until 9:00 PM) and on Sundays. We advise you to take this into account when planning your visit.

How do I travel sustainably to Muziekgebouw Eindhoven?

We are becoming more sustainable at Muziekgebouw Eindhoven. We also hope that you, as our visitor, want to contribute to this. That's why we would like to ask you to travel sustainably. And it's not difficult at all. For example, come by train, as Eindhoven Central Station is within walking distance, and trains also run after the concert. Or come by bike and park it for free at the Heuvelgalerie bicycle parking. Check the opening hours ov the free bicycle parking here. By traveling sustainably, you will help us raise the level of sustainability.

More information about our accessibility

What time does the parking at the Heuvel shopping mall close?

The closest car park of is under shopping centre Heuvel and is open 24/7.

You can also use Q-Park Kennedyplein. This parking is also open 24/7. 

Standing and seating

Some concerts have seated as well as standig places available. A section with standing places will be created in front of the stage. Please note that reservations for a specific seat cannot be made in a situation like this. This means that we cannot guarantee seats beforehand. If you want to be sure of a seat, we advise you to arrive on time.

I would like to suprise someone during a concert, is that possible?

The content of a concert is entirely up to the artist. We have no input in this matter. Therefore, we regret to inform you that we cannot process your request.

I have tickets for a rescheduled concert

When a concert is rescheduled, ticket buyers will receive an email with the new date. This email will also state what alternatives will be offered if you are unable to attend at the new date. If we do not receive a response to this email within two weeks, your tickets will be automatically converted to the new concert date. Tickets stating the old date remain valid for the new concert date.

Do you still have questions about your tickets? Please contact


Our aim is to make your visit as comfortable as possible. Below we give answers to frequently asked questions about accessability. If you still have any questions, please contact the box office at or call 040 2655600.

Wheelchairs & service dogs

Muziekgebouw Eindhoven is easily accessible for people with disabilities. If you wish to use the special wheelchair spaces or bring a service dog, you can only purchase tickets by phone or at the box office. This way, we can ensure that you get the most optimal seats. If you are using an order form, please clearly indicate that you require a wheelchair space or a seat with a service dog. Specify the type of wheelchair for proper placement. Wheelchair spaces are indicated on the seating plan.

Upon arrival, we also provide personal assistance if desired. There is also a wheelchair available that can be set up at the cloakroom. There are two wheelchair lifts providing access to the halls, and wheelchair-accessible toilets are available on all floors.

I have difficulty walking. What is the best way for me to reach Muziekgebouw Eindhoven?

If you're arriving by car and want to park as close as possible to the entrance of Muziekgebouw Eindhoven, it's best to park as close as possible to the entrance of Holland Casino in the Heuvel garage. With the elevator, you'll then arrive almost directly at the door of Muziekgebouw Eindhoven. If you're being dropped off by car, the nearest location is Vestdijk at the entrance of the Heuvel shopping center.

Auditive & visual support

In our concert halls, there is a Sennheiser loop system available. Headphones are available at the cloakroom, as well as induction loops for those wearing hearing aids. Currently, it is not yet possible to use the hearing-impaired system with a hearing aid with Wi-Fi or Bluetooth connection. We also have a few reading lights available for borrowing at the cloakroom. Seat boosters for children are available (free to borrow, subject to availability).

Do you sell hearing protection?

At amplified concerts, we, of course, do not exceed the maximum allowed number of decibels. However, it's wise to protect your hearing well. This way, you can always continue to enjoy the finest music. That's why you can purchase a set of earplugs at our larger bars.

Terms and conditions VSCD

Muziekgebouw Eindhoven is part of the Association of Theater and Concertgebouw Directors in the Netherlands. Muziekgebouw Eindhoven adheres to the conditions for liability applicable to concert halls. You can find the conditions here.

Hidden Disabilities Sunflower

Not all disabilities are directly visible; some are hidden and not immeditaley recognisable. Be visible when you choose to be. Wearing a Hidden Disabilities Sunflower lets our staff know discretely that you might need some support, help or some extra time. The sunflower is available for free at the box office.