Frequently asked questions

  • What time does the Box Office open prior to a concert?
    Our Box Office is open 13h00-17h00 Mon-Sat, and an hour and a quarter prior to each concert. 
  • What time do the doors of the hall open?
    This depends on sound checks and other logistics. The doors to the hall usually open 15 minutes prior to the concert. 
  • Where can I find the Box Office?
    Our Box Office is situated on the ground floor in the Heuvel shopping mall, next to our grand-café/restaurant Meneer Frits. 
  • Can I return my tickets?
    Tickets for our classical concerts can be rerturned and exchanged for a Credit Voucher valid for 2 years, or exchanged for any other ticket at Muziekgebouw Eindhoven. Tickets must be returned to the Box Office at least three days prior to the concert.

    Tickets for non-classical concerts can't be returned. We advise you to use Ticketswap to safely re-sell your tickets. You can use the concert's Facebook event to let people know you have tickets available for re-sale.
  • When does a last-minute discount apply?
    Are you under 30 years old? Then you can use our attractive Spot Tickets: 24 hours before the start of the concert, a ticket costs only €10. You can find more information here.
  • Am I allowed to take pictures during a concert?
    You are not allowed to take pictures or (sound) recordings during concerts. We kindly request to turn off your phone during the concert.
  • What time does the parking at the Heuvel shopping mall close?
    The parking is open 24/7.
  • Where and when can I purchase an exit ticket for the parking at the Heuvel shopping mall?
    Exit tickets (€ 8,00) can be bought before and after the concert at our cloackroom.
  • Are Wheelchair Seats Available?
    You can find our wheelchair seats on the online seating plans. Unfortunately, booking a wheelchair seat online is not possible. If you happen to make use of an order form, please specify whether you would like to have a wheelchair seat or a seat with guide dog. Please also provide us with specifications of your wheelchair so we can make sure to arrange a suitable seat for you.
  • Can I use gift cards to pay for my tikets?
    Muziekgebouw Eindhoven accepts the following gift cards:
    - Muziekgebouw Eindhoven gift cards and vouchers
    - Theatre & concert voucher (theater & concertbon)
    - VVV voucher
    - Podium gift card (podium cadeaukaart)
    - Vouchers and gift cards from philharmonie zuidnederland (please note that these can only be used for philharmonie zuidnederland concerts)